FAQ

Once your order has been dispatched, GLS will usually deliver it within 3-4 working days, whether you have chosen home delivery or collection from a parcel shop.

During particularly busy periods, such as sales or seasonal peaks, preparing and dispatching your order may take up to 10 days. We will always let you know on our website if longer processing times apply.

Once your parcel has been dispatched, you will receive an email confirmation with your tracking number.

You can find the latest delivery charges and available delivery options for each country on our Delivery page.

If you did not select or confirm a collection point during checkout, we will not be able to dispatch your parcel.

In this case, we will send you an email with a “Choose a parcel shop” button. Click the button, or sign in to your account via Log in, where you can select a collection point for your order.

If neither option works, please send us the exact name and address of your chosen collection point, and we will add it for you.

We can update the delivery address or collection point free of charge before your parcel is dispatched. Once it has been sent, we are no longer able to make any changes.

If one of the items is delayed, we may send your order in two separate parcels so you do not have to wait for the rest of your items.

The second parcel will arrive with its own tracking number, at no extra cost.

As soon as your parcel has been prepared, we’ll let you know by email. The courier will then send you a tracking number, which you can use to follow your parcel’s progress.

Unfortunately, we don’t offer in-person collection.

You can find our international delivery charges here.

If you’re shopping on your phone, you can enter the discount code at the final stage of checkout, just before selecting your payment method.

If you’re shopping on a computer, you can enter the discount code near the top of the checkout page.

You can pay by debit or credit card, Apple Pay, or with Store Credit from a previous refund.

If you haven’t removed the inner label and the item hasn’t been washed, you can exchange or return it within 14 days of purchase.

You can request a return by signing in to your account. Select the relevant order and the item you’d like to return. We’ll then email you with instructions on where and how to send the parcel back.

You can return an item within 14 days of purchase, provided it hasn’t been worn or washed and the inner label hasn’t been removed.

For hygiene reasons, we’re unable to accept washed items or items without their labels, even if they haven’t been worn.

You can request a return by signing in to your account. Select the relevant order and the item you’d like to return. We’ll then email you with instructions on where and how to send the parcel back.

Important: these conditions do not apply to items with a manufacturing fault. In that case, we’ll follow our faulty item procedure.

We’re sorry for the inconvenience.

Please email 2–3 photos of the fault, together with your order number, to info@liaabebe.com.

Our team will review the photos and get back to you shortly with a solution.

Once your return arrives, we’ll check the item and email you with an update.

If you paid by debit or credit card, we’ll automatically refund the amount to the original card. You can also choose Store Credit with no expiry date, ready to use straight away.

Yes! As long as your parcel hasn’t been dispatched, we can update your order free of charge.

The easiest way to request a change is by signing in to your account. From there, you can ask us to cancel or update your order, for example by changing the size or colour, or removing an item.

You can also email us at info@liaabebe.com with your order number.

If your parcel is already on its way, simply refuse the delivery. It will automatically be returned to us, and we’ll refund the full amount.

Email us at info@liaabebe.com. We’ll usually get back to you within 1–2 working days.

Please include your order number (#LB…EU).

If you’d like to change, exchange or cancel something, or need help with anything else, send us as much information as possible in your first email, such as the item, size or colour, and the collection point concerned. That way, we can sort everything out in one go.

Unfortunately, discount codes can’t be combined. You can only use one discount code per order.

Discount codes can’t be used on clearance items or other products that are temporarily reduced.

The LIAABEBE10 code gives newsletter subscribers 10% off full-price items. It can’t be used on sale items or combined with any other discount.

Measure your little one from heel to the top of their head, allowing a little extra room for growth. This is especially important with a sleeping bag if you plan to pull the fold-over foot covers over their feet in autumn or winter.

The fabric is stretchy, so one size can stay comfortable for several months. If you’re unsure, choose the larger size.

TOG (Thermal Overall Grade) shows how well a sleeping bag retains heat. The TOG ratings of our sleeping bags have been tested by TÜV Rheinland and Intertek laboratories.

Always choose according to the room temperature, rather than the season:

• 0.5 TOG – 23–25 °C: we recommend a short-sleeved body underneath. For babies who tend to get warm, a nappy and body may be enough.
• 1.5 TOG – 21–23 °C: we recommend a long-sleeved body or a lightweight sleepsuit underneath. For babies who tend to feel the cold, a body and sleepsuit can be worn together.
• 2.5 TOG – 18–21 °C: we recommend a long-sleeved body with a sleepsuit or pyjamas underneath.

The most reliable way to check your baby’s temperature is by feeling the back of their neck and their back.

• If their skin feels comfortably warm, they’re likely to be just right.
• If their skin feels damp or sweaty, remove one layer. If it feels cool, add one layer.

Your baby’s hands and feet may often feel cooler to the touch. This alone doesn’t mean they’re cold. Always check the back of the neck and the back instead.

These recommendations are only a guide, as every baby is different.

We don’t usually restock individual colours. Instead, we regularly introduce new colours and collections, typically in spring and autumn.

If you’re looking for a particular size, you can filter by size on our collection pages.

Sign up to our newsletter to be among the first to hear about new collections.

The fold-over foot covers are the soft sections at the ends of the legs on our walking sleeping bags. Fold them over to cover your little one’s feet in cooler weather, or fold them back to leave their feet free when it’s warmer.

You can check whether a particular sleeping bag has fold-over foot covers on the product page, in the relevant section of the description.

General washing advice:

• Wash items at 30 °C on a gentle cycle with similar colours.
• Turn bodysuits and sleepsuits inside out before washing.
• Avoid bleach, detergents containing bleaching agents, and harsh chemicals. You’ll find any bleaching ingredients listed on the detergent packaging. Fabric softener isn’t needed, as the material stays soft without it.
• Do not tumble dry. Air-dry the items on a clothes airer or lay them flat, and allow enough time for them to dry fully.
• Bamboo viscose is a soft, delicate fabric, so slight pilling may occur in areas exposed to friction. This is a natural characteristic of the material and can be reduced with gentle washing.

Sleeping bags need a little extra care:
never wash a sleeping bag with a quilted lining inside out. Always fasten it fully before placing it in the washing machine, so nothing can catch on the threads of the quilted inner layer.

Unzip and lay the sleeping bag flat to dry.

Once you’ve changed your baby into clean clothes, rinse the stained item under running water straight away.

There’s no need to soak it. Don’t wait for the stain to set into the fibres; the sooner you rinse it, the easier it will be to remove. :)

Benefits of bamboo viscose

Helps maintain a comfortable temperature

The breathable fabric helps your little one feel warm and cosy in cooler weather, while remaining light and comfortable when it’s warmer.

Extra soft and silky

Made from bamboo-derived fibres, the fabric feels beautifully soft and gentle against your baby’s delicate skin.

Long-lasting freshness

Its excellent moisture-absorbing properties help keep your little one comfortable throughout the day and create a pleasant environment for the skin.

Durable and shape-retaining

Bamboo viscose is strong and resilient, helping garments retain their shape without easily shrinking, stretching or becoming misshapen.

We do our best to show colours as accurately as possible on our website. However, screen settings can vary, so the colour of the product may look slightly different in person.

If you’re unsure about a particular colour, feel free to get in touch with us via the Contact page.